Request deletion of your data.

When you connect a social media platform (such as Facebook or Instagram) to Wallflower Social HQ, we may store:

• Your platform username, display name, and profile image
• Encrypted access tokens that allow us to publish and schedule content on your behalf
• Content you've created, drafted, or scheduled through Wallflower Social HQ
• Analytics data pulled from your connected accounts
• Brand settings and preferences you've configured

We don't sell this data, and we don't use it for advertising. We use it to operate the Service on your behalf. Full details are in our Privacy Policy.

You can request deletion of your data at any time in either of these ways:

Option 1: Email us

Send an email to hello@wallflowersocialhq.com with the subject line Data Deletion Request. Include the email address on your Wallflower Social HQ account, and tell us whether you want to delete your full account or only the data from a specific connected platform. We'll respond within 30 days.

Option 2: Remove app access on Facebook

If you connected Wallflower Social HQ through Facebook, you can remove our app's access to your Facebook and Instagram data from your Facebook settings:

1. Go to Facebook Settings, Apps and Websites
2. Find Wallflower Social HQ in the list
3. Click Remove

Removing app access stops us from accessing your Facebook and Instagram data from then on. Facebook also lets us know, and we delete the data we stored from that connection.

• When you delete your workspace, there's a 30-day grace period. After that, we delete or de-identify your account data.
• Some records, and files you uploaded, may be kept for billing, legal, security, or operational reasons. You can ask us to delete them by emailing hello@wallflowersocialhq.com.
• Copies of your data may remain in backups for a while after deletion.
• Aggregated, anonymized usage statistics that can't be tied back to you may be kept for product improvement.

Once we've processed your request, we'll reply to your email to confirm. If you haven't heard back within 30 days, please follow up at hello@wallflowersocialhq.com.